UGOO offers a comprehensive range of service programmes, But for us service is more than service contracts. We have a number of additional support functions like technical service training, help desk for immediate service assistance, on-line access to e.g. exploded drawings and direct ordering of spare parts.
We also have one of the biggest service organizations in the business with an extensive network of service representatives.
Our customer service encompasses:
- technical help desk
- centralised spare part stocks for fast delivery
- tailor-made service contracts
- replacement service contracts
- highly skilled service technicians
- 24-hour cover

Option 1-Website
For the quickest and most efficient service, you may click on "Create Return" below.
Fill in the required information and UGOO will reply you by e-mail.

Option 2-E-Mail
You may send an e-mail to BUDDY LIEW(buddy@share-winning.com) or DAVID LIU (david@ugoosports.com). Please include full mailing address, phone number, model: name of stick/bicycle parts, variation: left or right, blade pattern and flex, serial number and date of purchase.

Option 3-Contact Us
You may also reach us by calling our "Customer Service" between the hours of 9:00 am - 17:30 pm EST at 86-21-64139022/64139322.